Privacy policy

This policy explains what Cyan Boss (“we”) collects when you use Cyan Boss, why and the choices you have. We keep it short and plain on purpose.

The free Silent Stockist Report

The free report runs entirely in your browser. The file you choose is read on your device and is not uploaded to us. If you click “Save my report”, the file is kept in your browser’s storage until you sign up and choose to import it or until you clear your browser data.

What we collect when you use the app

• Account details: your email address and your name if you sign in with Google.
• Brand details you enter: brand name, currency, time zone, message settings.
• Order data you import or connect: for each order, the buying shop’s name, the order date, the total and an order reference. From Shopify we read orders and the buyer’s company or customer name. We do not read or keep shoppers’ addresses, phone numbers or payment details.
• What you add: notes, contact details you type in for a stockist and when you contacted them.
• Billing: handled by Paddle, our reseller. We receive your plan and status, not your card details.
• Basic usage data: anonymous page-view counts (no cookies) and error reports that help us fix bugs.

Why we use it

Only to run the service for you: show which stockists are going quiet, write message drafts, send the weekly email you asked for, take payment and keep the service secure. We don’t sell your data, we don’t use it for advertising and we never contact your stockists.

Who helps us run it

• Supabase (database and sign-in, data stored in the EU)
• Vercel (hosting and cookieless analytics)
• Anthropic (writes message drafts when you ask for one; your order facts are sent for that draft only)
• Resend (sends the weekly email)
• Paddle (payments and invoices, as merchant of record)
• Shopify (only if you connect your store)
• Sentry (error reports)

Each processes data only on our behalf and under a data processing agreement.

How long we keep it

As long as your account is open. If you close it, we delete your brand’s data within 30 days, except what we must keep for tax and accounting. If you disconnect Shopify and uninstall our app, Shopify asks us to delete that shop’s data and we do.

Your rights

You can ask for a copy of your data, ask us to correct or delete it or object to how we use it. Write to hello@cyanboss.com. If you are in the EU, UK or Türkiye, you can also complain to your data protection authority (in Türkiye: KVKK).

Cookies

We use only the cookies needed to keep you signed in and to secure the Shopify connection. Our analytics does not use cookies.

Changes

If we change this policy in a way that matters, we’ll tell you by email before it takes effect.