Terms of service

These terms are the agreement between your business and Cyan Boss for using Cyan Boss. By creating an account you accept them on behalf of your business.

The service

Cyan Boss analyses the wholesale orders you import or connect and shows which stockists may be ready to reorder, with suggested messages. The analysis and drafts are guidance; you decide what to send and to whom. Always read a message before you send it.

Your account and data

• You are responsible for your account and for the people you invite to it.
• You keep all rights to your data. You give us permission to process it only to provide the service, as described in our privacy policy.
• Only import data you are allowed to use and use message drafts in line with the law and your own agreements.

Trial, plans and payment

• New accounts get a 14-day free trial. No card is needed.
• Paid plans are billed monthly or yearly in advance through Paddle, our reseller and merchant of record. Paddle’s buyer terms apply to the purchase.
• You can cancel any time; your plan stays active until the end of the paid period. We don’t refund partial periods unless the law requires it.
• If your trial ends or a plan lapses, your data is kept and stays visible; adding new data pauses until you subscribe.
• We may change prices with at least 30 days’ notice by email; changes apply from your next billing period.

Acceptable use

Don’t misuse the service: no attempts to access other customers’ data, overload the service, reverse engineer it or use it to send spam.

Availability and changes

We work to keep Cyan Boss available and your data safe but the service is provided “as is” without guarantees of uninterrupted availability. We may improve or change features; we’ll give notice before removing anything important.

Liability

To the extent the law allows, we are not liable for indirect losses such as lost profits or lost orders and our total liability is limited to the amount you paid us in the 12 months before the claim.

Ending the agreement

You can close your account at any time. We may suspend accounts that break these terms. After closing, you can ask for an export of your data within 30 days.

Law and contact

These terms are governed by the law of the place where Cyan Boss is registered, unless mandatory law where you are based says otherwise. Questions: hello@cyanboss.com.